Return & Exchange Policy

NOTE: Majority of our products are shipped from UK, Italy, and other European
Country.

SHIPPING

Shipping to the US and Outside Europe

  • Free economy shipping on all purchase orders over $150

  • Standard shipping (4 – 8 business days) starting at $18.99 for orders under $150

  • Ships within 1 – 2 business days

  • Buyer is responsible for duty tax and all other fees associated with item clearance at customs

  • Returns: 10 day return. Buyer pays for return shipping. (NOTE: ALL RETURNS MUST BE APPROVED BY MANAGEMENT)

European Shipping

  • Standard Shipping rates using real time shipping quotes from UPS, FedEx,DHL, and USPS (7 – 14 business days)

  • Ships within 1 – 2 business days

  • Buyer is responsible for duty tax and all other fees associated with item clearance at customs

  • Returns: 10 day return.  Buyer pays for return shipping. (NOTE: ALL RETURNS MUST BE APPROVED BY MANAGEMENT)

  • IMPORTANT Shipping/Return Tips
    Ensure your delivery location is properly secured for package delivery. Buyer is responsible for package security once item is confirmed delivered; We are not responsible for stolen packages. Please read and understand our Shipping & Return Policy before placing your orders.
    Check for correct size (SIZE CHART), color, and brand to ensure the correct delivery of your items.

RETURNS

Not satisfied with your purchase? No worries, we’re here to help out! 

  • We handle returns on a case-by-case basis with the goal of making sure you, as our customer is fairly and reasonably taken care with a high level of services. Typically all refunds are issued a store credit and other solutions are done on a case by case basis.

  • We firmly stand behind our goods and services, and work extremely hard to ensure we provide the best experience for everyone who decides to shop with us. You can return all eligible item by mail within 10 days of the original ship date.

RETURN POLICY

  • Items must be returned in their original packaging with original tags still intact, including shoe boxes, dust bags, when applicable

  • New Items must not be worn, altered or damaged. A 50% stock fee will be applied if New item(s) is worn, damaged or altered, without original packaging and tags.

  • Shipping charges will not be refunded

  • When returning gift(s), you’ll receive your refund only on a Gift Card

  • Refunds for orders purchased with a Gift Card will be issues as a Gift Card and mailed to the original billing address. Gift cards cannot be redeemed for cash.

REFUND PROCESSING
Returns will be refunded back as store credit within 3 – 5 business days after we receive your return unless otherwise confirmed by management confirmation. Please allow for 7 – 10 business days for your return to arrive at our store. 

Return Process If Approved:

To initiate a return or exchange, please complete the following steps: Disclaimer: By sending the return request does not constitute you return will be honored due to our “All Sales Items are Final Policy”. Please assist us in helping to keep our luxury brands at a deep discount to all Crazy and Fearless Clients by reducing costly returns and restocking

GIFT CARDS
Gift Cards can’t be returned

 

EXCHANGES
To make sure you get the best options on an exchange, fill out the exchange request form and a coupon code and or gift card will be sent to your email.

Still have questions? Email Us for support and we’ll be happy to answer your questions.

Email: support@crazyandfearless.com